REFUND POLICY

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At Cocoon, we carefully source the freshest seasonal flowers from trusted growers to ensure every arrangement arrives looking its best. As flowers are a natural product, their appearance, availability and vase life will vary depending on the season, flower variety, growing conditions and how they are cared for after delivery.

Because we work with seasonal blooms, some flowers shown on our website may occasionally be unavailable. If this happens, we will thoughtfully substitute them with flowers of equal or greater value while maintaining the overall style, colour palette and feel of the arrangement. By placing an order, you acknowledge that slight variations between the images shown and the final design may occur.

With proper care, most fresh flowers can be expected to last approximately 3–7 days, although some varieties naturally have a longer or shorter vase life.

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Caring for Your Flowers

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To help your flowers stay beautiful for as long as possible:​

• Ensure the vase is filled with fresh water at all times.

• Keep your arrangement away from direct sunlight, heat sources and ripening fruit.

• Avoid placing flowers near air conditioning, heaters or strong drafts.​

 

Freshness Guarantee

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If you believe your flowers did not lasted for at least 3 days, please contact us within 24 hours of delivery with your order number and clear photographs of the arrangement. We may request additional images or arrange for the flowers to be collected for inspection. This allows us to fairly review the issue and maintain our quality standards.

Please note that we may be unable to offer a replacement or resolve a claim if the flowers have been discarded before we have had the opportunity to assess them, or if photographs are not available.

Due to the perishable nature of fresh flowers, we are unable to offer refunds or exchanges for change-of-mind purchases.

Refunds will be processed using the original payment method. Please allow up to 5 business days for the funds to appear, depending on your financial institution.

If you have any questions about caring for your flowers or need assistance with your order, we'd love to help. Please get in touch via our contact page or email us at team@cocoon.com